I've written a number of articles and pieces for local and
national publications. Most of my writing is now happening
my personal blog
CuriousKind. You can also find many of my posts on
I have also written over at
ALA Learning, a blog that
covers training and staff development issues for
LearnRT, the Learning Round Table of the
American Library Association.
Here are some links to selected published writings.
Steps to Promote Learning in Your Conference Presentation,
ALA Learning, Feb 2, 2010
- The Power of Customer
Comments: in the NJLA Reference Section Newsletter,
Finding Your Voice(s). ALA Learning, September 10,
- Cover Story: "Library As Place",
in New Jersey Libraries Newsletter. Fall, 2006. (also
republished in The One Person Library, V.25 #6,
October, 2008 and in slightly different form at
- Cover Story: "A Marketing Plan for Virtual
Reference", in MLS: Marketing Library Services, vol.
17, no. 5, September/October 2003, pp. 1-3.
- Feature Story: "Managing a Statewide Virtual
Reference Service: How QandANJ Works", in Computers
in Libraries, vol. 23, no. 4, April 2003, pp. 26-31.
- Feature Story:
"Statewide Supplemental Reference
Service: New Jersey's Model for Backup Reference Service",
in Public Libraries, vol. 10, no. 4, July/August 2001, pp.
Here are some links to selected ALALearning posts
Ten Steps to Promote Learning
in Your Conference Presentation
Learning and User Experience.
Good UX=Good LX
Five Tips for Successful
Finding Your Voice(s)
Here are some links to selected Library Garden
How To Ignite Your Passion
Talking Good: Giving Effective Presentations
Ten Questions to Ask Every New Employee
Five Questions that Will Improve Your Effectiveness
Convenience (a companion piece to
The Human Touch)
The Ten Principles of Improv and Why You Should Care
What Story Are You Telling? (a guest post on Tame the
Get Your Head Out of Your OPAC
Library as Place
- Customer Service Tips
What Libraries Can Learn From