About Me

I have over 25 years of experience helping to transform library services with a focus on creating value and positive experiences for customers and community, while fostering a healthy and effective organizational climates.   (Full Resume)

Grounded in Emotional Intelligence and Strategic Thinking

As a coach, speaker, facilitator, curriculum designer, and mentor my focus is on helping people and groups realize their potential through greater mindfulness, self-awareness, and increased emotional intelligence. I help people and teams expand their states of resourcefulness (i.e. our perceptions of available options and strategies), and foster the development of emotionally intelligent thought, speech, and action which leads to positive and enriching results.

Current Position and Professional Involvement

I am the Executive Director of the Salt Lake City Public Library, an urban library system comprised of a 240 thousand square foot downtown flagship location and seven busy community branches.  I am responsible for financial management, identifying and implementing operational efficiencies, and evaluating library programsand processes. Responsibilities also include maintaining productive intergovernmental and community relations, strategic planning, promoting team-building, creating positive employee relations, planning and budgeting for all operational needs, and implementation of appropriate technologies in a public library environment.

I also offer my time pro bono serving on the Board of Directors of EveryLibrary, a 501(c)(4)  nonprofit social welfare organization chartered to work exclusively on local library ballot initiatives. EveryLibrary is the first and only national organization dedicated exclusively to political action at a local level to create, renew, and protect public funding for libraries of all types. We provide tactical and operational support to local voter awareness campaigns, seed and sustaining monies to local ballot committees and PACs, as well as conducting direct voter advocacy in support of library taxing, bonding, and referendum.

Prior Experience

Previously, I served as the Associate Director for Public Services for the Salt Lake County Library where I oversee eighteen branch libraries, system-wide reference and information services, programming, and outreach. As a member of the executive management team I  guided the overall direction, growth, and culture of the library and lead strategic planning.

Prior to my position with Salt Lake County Library, I spent three years as the Associate Director at the Princeton Public Library where I was involved in managing all aspects of the library’s day-to-day operations including: collection development, technical services, and coordination of services to children, teens and adults, and oversight of information technology..

In my previous role as Assistant Director of the South Jersey Regional Library Cooperative, I helped create and grow QandANJ.org, New Jersey’s 24/7 virtual reference service –the first 24/7 collaborative virtual reference service in the United States.

My professional activities have included Chairing and co-facilitating the American Library Association’s Emerging Leaders program from 2009-2011 and serving as a planner/facilitator since its inception. I have done a three year stint as Secretary for ALA’s Learning Round Table (LearnRT), where I also served as membership chair and webmaster.  I developed the Round Table’s first blog, a collaborative blog that addressed continuing education and staff development.  On the state level I have served as Chair of NJLA’s Professional Development Committee, and have collaborated and worked on numerous state and regional committees and projects.

I am an experienced speaker, known for giving inspirational keynotes and highly engaging workshops. I  helped create and subsequently serve as President of a Toastmasters chapter for librarians. I’d be happy to talk to other librarians who are interested in setting up their own local chapter.


I have been offering formal and informal personal coaching services (sometimes called life coaching, or executive coaching) since July, 2006. I am still learning how to do it, but seem to have a natural ability for it and enjoy it quite a bit. I received training on how to be an effective coach from one of the best — a former President of the NJ Coaches Association–through an IMLS Grant.

If you are interested in learning more about coaching, or think you may find value in being coached, check out my coaching page, or get in touch with me.

Leadership Institutes

I believe that in any moment, each of us can choose to connect with our own vision for a preferred future and take responsibility for getting into action and exerting influence to achieve the desired goal.

I also believe that leadership is grounded in both social emotional intelligence, and effective leaders are deeply self-aware, authentic, and honest, and have the courage to act. I have a deep respect for the power of strong visions, healthy systems, and organizational cultures to align energies towards a positive goal.

I have been involved with library leadership issues for over 20 years.

  • In 2016, I co-facilitated a blended (online and in-person) leadership institute for the Oklahoma Library Association.  This Institute was co-developed and facilitated with Dr. Sharon Morris of the Colorado State Library. This highly experiential Institute was built around the principles of Emotional Social Intelligence.
  • 2007-2011: I served on the Emerging Leaders Planning Committee, a select committee which is charged with instituting the Emerging Leaders program, securing funding, creating a sustainable structure and planning future programs.
  • In October, 2007 I served as a Mentor for the Maryland Library Leadership Institute.
  • In 2006/2007 I served as a Mentor to a group of ALA Emerging Leaders.
  • In 2004 I participated in (and helped plan) the New Jersey Library Leadership Academy.
  • In 2001 I was selected to attend a “recall” session of the Leadership Institute at Snowbird.
  • In 1998 I had the honor of attending the Leadership Institute at Snowbird.

In addition to leadership, continuing education, and staff development, I am very interested in customer experience and the idea of “library as place“. These interests and ideas are often informed by my experience working at Nordstrom.  Sometimes I blab about these and other topics at my blog.  I have also blogged about learning and staff development at alalearning.org.  I previously created and blogged at Library Garden.

Full Resume

For more information please see  my full resume.